Our Support Team

Jodi Cloutier, Registered Veterinary Technician (RVT)
Jodi earned her Bachelor’s of Science degree in Biology at Kutztown University in Pennsylvania.  She has been working with animals since 1998, when she took a part time position working at a veterinary clinic and kennel.

She joined the Animal Clinic of Chardon (ACOC) team in early 2002. In May 2007, she graduated from an American Veterinary Medical Association accredited program and passed the Veterinary Technician National Examination, earning her RVT degree.

Jodi was born and raised in eastern Pennsylvania, but now resides in Geneva, Ohio with her four furry kids, Lager and Cade, two black labs, and her cats, Hercules and Kitty (aka Fatty Boon Batty). She enjoys spending time with her friends and being the “aunt” that spoils the kids. She also enjoys reading, working in her yard and playing with the “kids.” Jodi’s favorite part of her job is being able to help our furry companions that can’t speak for themselves.

Rebecca McClure, Veterinary Assistant
Rebecca joined the ACOC staff in 2008. She is currently enrolled in Penn Foster College, majoring in Veterinary Technology and anticipates finishing her RVT degree by the end of 2009.

She is happily married to her husband, Shawn, and enjoys working on her parents' farm and anything to with agriculture. She also enjoys outdoor sports and art.

Rebecca says that her favorite part of working at ACOC is experiencing the human-animal bond on a daily basis. She enjoys seeing first-hand the way animals touch our lives, not only for clients, but for herself and her co-workers as well.

Terri Santoro, Veterinary Assistant
Terri has been with ACOC since 1996, in the role of veterinary nurse. Her duties include obtaining patient’s vitals and their medical history from the client. She also assists in surgery and cares for hospitalized patients. Terri has loved and wanted to be near animals for as long as she can remember. Before joining the ACOC, her prior jobs always involved working with animals and she has worked at a stable, a kennel, and a pet store.

Terri and her husband have a son, Rocco, who was born in 2006. She loves being a mother, and along with their son, the Santoro’s have other “kids,” two dogs, Santana and Magoo; three cats, Hazel, Bondo and Willy; and a horse named Andy. In her spare time, Terri enjoys horseback riding, walking with her son and the dogs, doing yard work and reading. Terri says that her favorite part of her job is educating clients with new puppies or kittens.

Bitsy Gascoigne, Veterinary Assistant
Bitsy is originally from Chardon, and graduated from Kent State University with a degree in business management. She became involved in the veterinary field in 1997 and came to work at ACOC as a veterinary nurse in 2003. Her duties include assisting with surgery, caring for the animals, and educating clients.

When she isn’t working, Bitsy enjoys spending time with her family, friends and her pets. She enjoys the outdoors and good wine. Her pets include Romeo, a Beagle; Birdie, a Hungarian Vizsla. She also competes in Dressage competitions with her horse Aibrean, and together they have won many regional and local awards.

Bitsy most enjoys the interaction with the ACOC clients and their pets, and she has a special interest in animal behavior. Bitsy’s witty sense of humor and fun-loving personality keep the rest of her co-workers smiling even through the toughest of days.

Amanda Moore, Veterinary Assistant
Amanda became part of the ACOC team in 2002, and has been around animals for as long as she can remember.

She enjoys the companionship of two wonderful dogs, Bella and Roofus, and one furry feline named Pablo. On her days off she enjoys spending time outdoors, hiking with her dogs as much as possible. She also enjoys teasing her cat with a laser pointer. When she is not with her four-legged children, she is with her family and friends. She became an aunt in 2008, and is eager to watch her nephew, Skyler, grow into a young man. She also enjoys reading, learning, movies, sleeping, bowling and golfing.

As a Veterinary Assistant, she looks forward to learning more every day, and always enjoys her encounters with the animals.  Amanda is also looking to pursue her RVT degree.

Jessi Vince, Office Manager
Jessi has been the Office Manager at ACOC since 2001, is the “go to” person for all things concerning running the business end of the Clinic. Her attention to detail makes her well suited for this role.

Although her job doesn’t normally involve working directly with the animals, Jessi loves working in an environment where she is always surrounded by them. Occasionally Jessi can be found working at the front desk, where she enjoys interacting with the clients of ACOC.

She was born and raised in Lyndhurst, Ohio, but now resides in Willoughby with her boyfriend Jon. When not at the Clinic, Jessi enjoys spending time with her family, especially her nieces and nephew. An animal lover her entire life, she has a special love for guinea pigs and is an expert in their husbandry. Of course, she doesn’t mind getting her fix of puppy breath, either! She also likes to exercise and has a special interest in health and nutrition, and enjoys traveling, cruises being her favorite mode of travel, as well as escaping to her boyfriend’s cabin, where she enjoys the peace and tranquility it brings.

Marie Vargo, Client Relations Specialist
Marie has been with ACOC since 1986, in the role of Client Relations Specialist. Marie’s focus is on building a special relationship with clients and their pets. She offers high quality service to the clients by making them feel comfortable, and insures a satisfying experience by assessing their needs and concerns to make their visit to the clinic a good one.

Marie lives with her husband in Chardon Township. Marie and Jim have two grown children, Jason and Kelly, a daughter-in-law, Charlene, and wonderful grandchildren, Trevor and Carson. Other family members include two felines, Gizmo and Lazlo. In her spare time she enjoys sewing, cooking and shopping.

Kim Vatty, Client Relations Specialist
Kim, who has been with ACOC since 1990, graduated from Lake Erie College with a Bachelor of Science in Biology.
Her family includes her husband, Chris, and their two children Emily and Jacob. Their newest addition to the family is a yellow lab named Oliver. When Kim is not at work she enjoys outdoor activities such as horseback riding, four-wheeling, snowmobiling, and also relaxing with family and friends.

Kim has loved bonding with all of the animals that come through the clinic’s doors, and watching them grow through the years.